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Shipping Policy:

Shipping Policy

GENERAL SHIPPING

We provide the following delivery options (we do not ship to a PO Box):
5 – 8 Business Days: Shipped via UPS Ground.
If shipping to military locations (APO or FPO addresses), in certain cases may take up to 4 weeks for delivery to distant locations such as naval vessels, embassies, and remote bases.
Please keep in mind the following:
* We require up to 1 business day to process your order. An order must be received by 12:00 p.m. (PST) for the day the order was placed to qualify as a “business day”.
*Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because we keep a limited inventory (so as to keep our inventory as fresh as possible), we may at times not have certain items in stock.

SHIPPING COST:

Shipping charges are calculated using UPS, and USPS shipping tables and are based on package weight and size, delivery distance and shipping method.

ADDRESS CORRECTIONS and DELIVERY INTERCEPTS:

The UPS charge for an address correction is $15.90 per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. If you change your mind about an order after it has already shipped from our warehouse and you would like to re-route the package(s) back to LaCatrinaCandyStore.com, the UPS charge for a delivery intercept is $13.50 per package. We will automatically bill all associated UPS fees to your credit card.

SERVICE AREAS – DOMESTIC & INTERNATIONAL:

Please note our website only accepts online orders placed within the U.S.
If you would like to purchase products from a non-US  location, you have two options:
  1. Have someone within our service area place your order for you within the United States using a credit card with a US billing address. Unfortunately, we will not be able to handle any of the export or shipping process.
Please remember:
We do not accept international credit cards.
Once the product leaves our warehouse, there can be no returns for any reason unless we had shipped the wrong product.
Our Meltable Products Policy still applies. Some products may melt in transit depending upon the weather, but we will not be able to offer any refunds.
TIMELY DELIVERY:

We cannot issue credits or refunds for orders not delivered on specific dates because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please let us know and we will do our best to advise you regarding the most appropriate delivery option.

La Catrina Candy Store is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents or third party carrier delays.
WARM WEATHER/SUMMER SHIPPING (NO REFUNDS FOR MELTED PRODUCTS):
Please click on the following link regarding our warm weather/summer shipping policies.
OUR GUARANTEE:
If you take our recommended precautions – purchase insulated boxes and select an expedited shipping method delivered to a valid business address where someone is there to receive the package on the first attempt, and if your candy STILL melts, we will provide a refund for those melted items. But sorry, we will not reship items that have melted in transit.

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

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©2020 La Catrina Candy Store

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